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Meet the team: Shanakay Luckoo-Millington, Sales and Marketing Manager

As Edgbaston Park Hotel and Conference Centre draws closer to opening, the staff team is growing.

We sat down with our new Sales and Marketing star, Shanakay, to find out all about her experiences so far.

Shanakay Luckoo-Millington, Edgbaston Park Hotel

Tell us about you.

Where to start? Fun-loving, outgoing, grew up in Jamaica. I have a degree in Hospitality and Tourism Management from the University of the West Indies. I started my career in hospitality doing internships with various hotel chains. My first real role was as Sales and Marketing Executive, after which I spent almost two years as a wedding planner. When I relocated back to the UK, I went back to sales and marketing in a number of roles with Marriott, IHG, Interstate Hotels – and the rest is history!

Describe yourself in 3 words.

Driven. Enthusiastic. Amazing. Wait, can I say that? Why not. Amazing!

What was your first day at work here at Edgbaston Park Hotel and Conference Centre like?

I’m trying to remember! Busy! And very exciting! I met a lot of people. And did I say busy?

What’s the best thing about working here?

I love how varied the role is. Every day is different. You go from heels and fancy clothes one minute to hard hats and steel capped boots the next. The energy is absolutely buzzing! Love it!

What makes a great hotel?

People and service. If you’ve got great people who know how to treat guests exceptionally, your guests will always come back. Experience has taught me that people make all the difference in a hotel.

What else should we know about you?

I’m mommy to a beautiful six-year-old girl called Aria. She’s my mini me. I just love being with her.

Edgbaston Park Hotel and Conference Centre is recruiting.

Ever thought of working in a hotel? Already in the industry and hoping for a new challenge?

If you too are driven, enthusiastic and amazing, you’re in the right place. A range of new positions are available for exceptional people who are great communicators, passionate about delivering great service, with a positive ‘can do’ attitude.


View the Careers page to see the roles available, and make a note in your diary for our forthcoming Recruitment Days on 17th, 18th and 19th May 2018.

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