Stay with confidence,
welcoming you back to us

A message from the hotel

We are pleased to reopen our doors and welcome back guests to the hotel from Monday 17 May 2021 in line with the Government guidelines.

Our entire team is fully committed to your safety and well-being. We have established a robust ten-point plan, with additional measures in place (including flexible cancellation policies), and our ‘Safe stay, your way guarantee’.

To help you plan your next stay, meeting or event, we have created some useful FAQs to put your mind at ease.

We look forward to welcoming you.

FAQs

• Is Edgbaston Park Hotel still open for accommodation?

  Yes! We are pleased to have reopened our doors and welcome back guests to the hotel from Monday 17 May in line with the Government guidelines.

  For best rates and to find out about our special offers, please get in touch with us directly by emailing [email protected] or call 0121 414 8888 (option 1)

• Do I need to wear a face covering at the hotel?

  Face coverings are encouraged to be worn within any public area of a hotel which includes all reception areas, corridors and the bar and lounge area. Face coverings are not required in bedrooms or restaurants with table service provided.

• Does Edgbaston Park Hotel offer flexible cancellation polices if my booking is affected?

  At Edgbaston Park Hotel and Conference Centre, we want to put your mind at ease by introducing a flexible approach to bookings. For any new meetings or events confirmed with us moving forwards, we promise that if they subsequently are unable to go ahead due to restrictions, we will transfer your booking to a mutually agreeable future date penalty-free. As an added assurance we will make no change to the previously agreed rates.

• Is Edgbaston Park Hotel accredited for good practices?

  We are proud to have been awarded accreditation which means that we have been recognised to demonstrate a professional approach to the business and highlights our dedication to offering an environment which is healthy and hygienic as well as a commitment to do the very best for both our customers and our staff;

  • We’re Good to Go England
  • AIM Secure
  • Quality in Tourism
  • Pharmaceutical Accredited

• How can I enquire about holding a meeting or event at Edgbaston Park Hotel?

  To speak to our friendly sales team about planning your next meeting or event, please get in touch on [email protected] or call 0121 414 8888 (option 2)

• What food and drink services are available?

  The 1900 bar and lounge is open from 12pm-9pm daily whilst the 1900 restaurant remains closed. We highly recommend you reserve a table in advance.

  Breakfast is available in our 1900 Restaurant between 7am-9:30am midweek and 7am-10:00am durong the weekends with hot breakfast and continental options available.

   

• Where can I view your new meeting room capacities based on the new social distancing rule?

  Download our capacities flyer to find out more or you can email [email protected] to discuss further with our sales team.

  We can adapt capacities of all of our meetings and events spaces, taking into account social distancing guidelines subject to availability. We will update the capacities accordingly should the government guidelines adapt.

• What is your ‘Safe stay, your way’ guarantee?

  As we reopen the Edgbaston Park Hotel and Conference Centre, we are confident that we have thought of everything you need to have a safe stay. We have put a number of extra measures in place to ensure that you feel comfortable and safe, resulting in a better night’s sleep.

  In fact, we’re so confident that you’ll feel satisfied, that if you don’t get a good night’s sleep, we’ll give you your money back* Just speak to one of our friendly reception team. This is our ‘Safe stay, your way’ guarantee.
  *terms and conditions apply

  View terms and conditions

• Can I download risk assessment reports for Edgbaston Park Hotel?

  Sure, please click below to download our most recent risk assessments to react to the current restrictions and policies:

  Edgbaston Park Hotel & Conference Centre

  Hornton Grange

  Garth House

  Peter Scott House

  If you require any further information, please do not hesitate to get in touch with the team.

• What precautionary measures are your housekeeping team taking?

  Our housekeeping team are limiting the physical contact with surfaces and belongings in your room to protect your welfare and the welfare of our colleagues.

  For guests who are staying for more than 3 nights, a member of our housekeeping team will place a bag containing clean linen, tea and coffee making products and toilet roll outside your room.

  Please leave any dirty linen and rubbish bags outside of your room by 11am each day for collection. If you require any clean towels or additional tea and coffee products etc, please contact reception.

• Is the University’s Sport and Fitness Club open?

  Yes – these facilities are open every day for our hotel guests, free of charge. These facilities are located a 10 minute-walk away from the hotel.  You can visit from 6am until 10.30pm, Monday-Friday, and between 7am and 8pm on weekends and bank holidays. For further information, please visit www.sportandfitness.bham.ac.uk

• Can I order room service at the hotel?

  Room service is available daily from 12pm-9pm. To view our room service menu in advance of your stay, please get in touch with us directly.

   

Last updated: 19 July 2021