Stay with confidence,
welcoming you back to us

Welcoming you back to us

We are delighted to let you know that we are fully open to the public however we understand you may have concerns about booking a meeting, event or bedroom.

Our entire team is fully committed to your safety and well-being. We have established a robust ten-point plan, with additional measures in place (including flexible cancellation policies), and our ‘Safe stay, your way guarantee’. We hope to see you soon!

FAQ’s

  • What is Edgbaston Park Hotel doing to support key workers?

    As you may know, we’re located very close to Birmingham’s Queen Elizabeth Hospital. Happily, we’re able to accommodate key NHS staff and contractors at the hotel during this crisis, to support their vital work and provide a safe, convenient place for them to stay.

    As other key workers return to work, we’re also supporting individuals from a wide range of other services: health and social care; education and childcare; key public services; local and national government; food and other necessary goods; public safety and national security; transport; and utilities, communication and financial services.

    To find out more, please email reservations@edgbastonparkhotel.com

  • Does Edgbaston Park Hotel offer flexible cancellation polices if my booking is affected by COVID-19?

    At Edgbaston Park Hotel and Conference Centre, we want to put your mind at ease by introducing a flexible approach to bookings. For any new meetings or events confirmed with us moving forwards, we promise that if they subsequently are unable to go ahead due to COVID-19, we will transfer your booking to a mutually agreeable future date penalty-free. As an added assurance we will make no change to the previously agreed rates.

  • Is the restaurant and bar area open at the hotel?

    We have currently adapted our food service to ensure that we are operating as safely as possible for the protection of our teams.

    Hot and cold breakfast is available daily in the restaurant but a table must be reserved upon arrival. Room service or takeaway options are also available.

    The bar and lounge is open between 10:00am – 10:00pm for food and drinks service.

    The 1900 Steakhouse and Grill Restaurant is open for evening meals between 6.30pm – 10:00pm with last reservations at 9:00pm. We recommend you pre-book your table reservation for dinner to avoid disappointment. There is also an opportunity dine from the comfort of your own bedroom.

    Please note that the restaurant, bar and lounge will close at 10:00pm prompt to obey the latest Government guidelines.

  • Do I need to wear a face covering at the hotel?

    For members of the public, from 8 August, face coverings must be worn within any public area of a hotel which includes all reception areas, corridors and the bar and lounge area. Face coverings are not required in bedrooms or restaurants with table service provided.

  • Is Edgbaston Park Hotel accredited for good practices during COVID-19?

    We are proud to have been awarded accreditation which means that we have been recognised to demonstrate a professional approach to the business and highlights our dedication to offering an environment which is healthy and hygienic as well as a commitment to do the very best for both our customers and our staff;

    • We’re Good to Go England
    • AIM Secure
    • Quality in Tourism
  • How can I enquire about holding a meeting or event at Edgbaston Park Hotel?

    Thank you for considering us to host your upcoming meeting or event. Please contact the sales team on enquiries@edgbastonparkhotel.com or call 0121 414 8888 and we will be delighted to assist with your enquiry and talk you through our stay with confidence plan.

  • Where can I view your new meeting room capacities based on the new social distancing rule?

    Download our new capacities flyer to find out more or you can email enquiries@edgbastonparkhotel.com to discuss further with our sales team.

    We have amended the capacities of all of our meetings and events spaces, taking into account the current one-metre social distancing guidelines however we can still accommodate meetings and events with a two-metre distance rule. We will update the capacities accordingly should the government guidelines adapt.

  • What is your ‘Safe stay, your way’ guarantee?

    As we reopen the Edgbaston Park Hotel and Conference Centre, we are confident that we have thought of everything you need to have a safe stay. We have put a number of extra measures in place to ensure that you feel comfortable and safe, resulting in a better night’s sleep.

    In fact, we’re so confident that you’ll feel satisfied, that if you don’t get a good night’s sleep, we’ll give you your money back* Just speak to one of our friendly reception team. This is our ‘Safe stay, your way’ guarantee.
    *terms and conditions apply

  • Can I download the COVID-19 risk assessment report for Edgbaston Park Hotel?

    For Edgbaston Park Hotel & Conference Centre, you can download a copy of our risk assessment report here

    For Peter Scott House, you can download a copy of our risk assessment report here

  • What precautionary measures are your housekeeping team taking?

    Our housekeeping team are limiting the physical contact with surfaces and belongings in your room to protect your welfare and the welfare of our colleagues.

    For guests who are staying for multiple night’s we will not be cleaning your room. On the fifth day of your stay a member of our team will place a bag containing clean linen, tea and coffee making products and toilet roll in your room.

    Please leave any dirty linen and rubbish bags outside of your room by 11am each day for collection. If you require any clean towels or additional tea and coffee products etc, please contact reception.

  • Is the University’s Sport and Fitness Club open?

    Unfortunately, these facilities still remained closed to the public including hotel guests. For further information, please visit www.sportandfitness.bham.ac.uk

Last updated: 5 October 2020

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