Careers
Why work for us
Opened in 2018, Edgbaston Park Hotel is owned by the University of Birmingham and is part of the Preferred Hotels & Resorts collection.
The hotel features a contemporary building housing 185 bedrooms, including the 1900 restaurant, bar and lounge as well as variety of impressive meeting and event facilities, all located on a peaceful leafy spot on campus.
Two historic buildings which were bequeathed to the University are also part of the hotel, and have been tastefully restored: Hornton Grange, a 1928 redbrick former family home; and Garth House, a Grade II-listed Arts and Crafts building built in 1900.
Benefits of working at Edgbaston Park Hotel
Alongside working in a modern, stylish and successful hotel, with friendly staff and an environment which supports personal empowerment and responsibility, we offer:
- A competitive salary
- Pension scheme
- Hotel discounts (staff and family)
- Meals on duty
- Discounted WM travel card
- Uniform
- Incentives and recognition schemes
- Training and career development opportunities
- Employee Assistance Programme (EAP scheme)
Operational Vacancies
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Deputy Head Chef
Deputy Head Chef
Contract: Permanent
Hours: 40 hours per week (any five days in seven)
Salary: circa £35,000 per annum
We are looking for an experienced and ambitious Deputy Head Chef to join us and support the Head Chef in the ambitious development of the Kitchen function and food offerings.
The Role
As Deputy Head Chef you will:
- Report directly to the Head Chef and be responsible for the day to day running of the Kitchen operation.
- Manage, motivate, coach and develop a team of chefs and wider kitchen staff;
- Work with the Head Chef to develop and implement standards across the team, ensuring a high-quality food offering is provided to our guests;
- Work collaboratively with the wider F&B team to ensure consistency of service for our guests.
- Contribute to the on-going development and creative direction of our of menus;
- Work closely with the Head Chef and suppliers to source sustainable, competitively priced, quality ingredients;
- Support in the achievement of financial and quality measures; and
- Ensure the highest levels of health, safety and hygiene, including daily monitoring and recording of temperature checks.
You should be an experienced, passionate and talented chef with a background in delivering high-quality food in a similar multi-site environment. Experience of banqueting and restaurant to a 1 rosette standard would be advantageous.
Please send your CV and covering letter to [email protected].
Closing Date: 20 December 2021
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Housekeeping Assistants
Salary: £9.50 per hour
We put our guests at the heart of everything we do, and your role in providing clean, well-maintained and comfortable public areas and guest bedrooms, will play a pivotal role in the positive experience our guests have.
We are looking to recruit into a number of housekeeping roles to support the team in maintaining exemplary standards of guest service:
Housekeeping Assistant – x 5 – casual
You will be responsible for delivering the highest standards of cleanliness in the servicing of guest bedrooms and apartments within the Hotel, adhering to set timeframes. You will also support in the servicing of public areas and support with laundry duties whenever necessary.
For all roles, you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 20 December 2021
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Food & Beverage Assistants
F&B Assistants
(Bar, although flexibility required to work in other F&B areas as and when needed)
Contract Type: Permanent
Hours: 2 x 40 hpw
Hourly Rate: £9.50 per hour
Our guests are at the heart of everything we do, and your role as F&B Assistant will be pivotal in providing an exceptional guest experience through the delivery of outstanding food and beverage services in our bar, restaurant and/or conference and banqueting facilities. You will also be responsible for pro-actively and appropriately upselling to maximise sales, as well as supporting with the facilitation, preparation, cleaning and set-up of food and beverage areas, conferences, meetings and functions, to ensure we continue to exceed our guests’ expectations.
The main duties expected in the role include:
- Preparation and provision of food and beverage service to guests, in a courteous, pro-active and professional manner.
- Assisting in the preparation of mise en place for service as required, in accordance with Hotel standards.
- Planning and coordinating activities to successfully execute meetings and conferences and processing all other additional requests such as room set-up, catering needs and audio-visual device requirements.
- Upholding good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
- Actively promoting the F&B outlets and keeping up-to-date with the latest menus and offerings.
- Preparing cocktails and other drinks for guest, ensuring they are to the recommended legal standard and checking identification of customers to make sure they meet age requirements for purchase of alcohol.
- Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
- Ensuring that all food & beverage items are recorded in an appropriate manner in order that guests may be charged correctly, and to operate a cash bar as and when required.
- Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.
You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet.
Closing Date: 9 January 2022
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Receptionists
Salary: £9.80 per hour
Hours: Full-time x 2 (40 hours per week, any five days in seven)
Part-time x 2 (24 hours per week, any three days in seven)
We’re looking for a number of excellent receptionists who have the ability to create a memorable reception experience for our guests.
You will be responsible for the smooth checking in and checking out service, processing payments and liaising with all departments to satisfy guest requirements and to go above and beyond to make their stay with us special.
Key duties of the role include:
- Being the first point of contact on Reception.
- Operating the switchboards and taking accurate telephone messages for guests and staff,
- Arranging early morning calls as necessary.
- Making additional charges to guest and conference accounts, using the Hotel software system.
- Being responsible for a cash float, ensuring it balances at the start and end of each shift.
- Actively upselling rooms, dinners and additional services.
- Assisting with the allocation of bedrooms and special requests on bookings.
- Giving accurate information regarding bedroom availability and rates, upselling and upgrading whenever possible.
- Responding to guest feedback and action appropriately.
You should have previous experience in a reception role, ideally in the hospitality sector, excellent interpersonal skills and above all, a genuine desire and enthusiasm to put the guest at the heart of everything you do.
When applying, please state whether you are interested in the part-time or full-time role.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 December 2021
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Conference & Events Host
Contract: Permanent
Hours: 30 hours per week
Salary: £9.50 per hour
You will be responsible for the day to day running of our guest relations, overseeing and coordinating the arrival of all our conference delegates and event guests, providing an exemplary, warm and friendly welcome to the Hotel.
Main duties will include:
- Managing the Conference Host Desk, meeting and greeting C&E organisers and directing them to their relevant meeting and conference suites.
- Ensuring rooms/spaces are appropriately set up, prior to the meetings, events and conferences.
- Ensuring you have up-to-date knowledge of the Hotel’s daily conference and events and manage effective communication between guests and colleagues.
- Acting as first point of contact for all conference delegates and event guests and support them as required.
- Preparing daily function sheets, event signage and collating name cards and table plans.
- Support the reception team with check outs/ins and general guest enquiries,
We are looking for a pro-active and engaging C&E Host who has previous experience in a front facing role (as a host or receptionist) and experience of overseeing guest relations and who, above all, has a genuine desire to put the guest at the heart of everything you do
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 December 2021
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Restaurant & Bar Manager
Contract: Permanent
Hours: 40 hours per week (any five days in seven, including late night and early morning working)
Salary: £25,000 per annum
As Restaurant & Bar Manager, you will be responsible for the smooth running of the restaurant and bar functions and the delivery of excellent guest service. You will be responsible for the operational delivery of restaurant and bar, in line with the Hotel’s high standards and the expectations of the guests and for managing and developing a team of F&B staff.
Your main duties will involve:
- Overseeing the entire restaurant and bar operation in a multi-site environment to the standards expected by guests and in line with the Hotel’s 5-year plan.
- Ensuring that the F&B team provide exemplary hospitality to guests at all times.
- In liaison with the F&B Manager, setting departmental targets and objectives, work schedules, budgets, policies, and procedures and ensuring these are aligned to the Hotel’s 5-year plan.
- Managing, coaching, training and developing the F&B team (restaurant and bar), to enhance capability, performance and engagement.
- In liaison with the F&B Manager, researching and introducing initiatives to enhance the guest experience and generate additional revenue.
- Ensuring liquor control is strictly maintained at all times, in liaison with the F&B Supervisors.
- Maintaining and improving food and beverage profits by monitoring wastage and breakages and implementing remedial actions.
We are looking for a guest and staff focused individual who has substantial experience working as a manager or assistant manager in either a hotel restaurant or hotel bar, experience of successfully generating revenue, setting standards and of successfully managing, engaging coaching and developing a team of staff.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 December 2021
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Conference & Banqueting Manager
Contract: Permanent
Hours: 40 hours per week (any five days in seven, including late night and early morning working)
Salary: £28,000 per annum
As C&B Manager, you will be responsible for the smooth running of all conferences, meetings, banquets and events and the delivery of excellent guest service. You will be responsible for the operational delivery of all Conference and Banqueting events, in line with the Hotel’s high standards and the expectations of the guests.
Your main duties will involve:
- Overseeing the entire Conference and Banqueting operation in a multi-site environment to the standards expected by guests and the Hotel’s 5-year plan.
- Evaluating levels of guest satisfaction and monitoring trends, with a focus on continuous improvement.
- Managing and controlling C&B accounts in line with the financial policy of the Hotel.
- Managing and controlling staffing in line with budgets ensuring appropriate staffing levels for the service expectation.
- Ensuring that the Conference & Banqueting department operates with a sales attitude and promotes return bookings.
- Recruiting, managing, training, developing, engaging and coaching the Conference & Banqueting team.
- Monitoring and maintaining the expected levels of appearance, standards, and performance of the Conference and Banqueting team members with an emphasis on training and teamwork.
- Ensuring team members have current knowledge of Hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Duty management.
We are looking for a guest and staff focused individual who has substantial experience in a similar role at a multi-site hotel or hospitality establishment, a successful track record of revenue generation, with a guest-focused outlook, and experience of successfully managing, engaging coaching and developing staff.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 Deecember 2021
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Reception Supervisor
Contract Type: Permanent
Contracted Hours: 40 hours per week (any five days in seven)
Salary: Up to £21,278 per annum
Responsible for creating a memorable reception experience for our guests and overseeing the receptionists on duty, you will provide a smooth checking in and checking out service, process payments and liaise with all departments to satisfy guest requirements. You will also look to maximise room occupancy and promote the Hotel’s services and facilities, as well as developing, coaching and motivating our team of receptionists.
Your main duties will be to:
- Be the first point of contact at Reception. This includes checking in and out guests, issuing keys and processing cash and card payments, using the Hotel’s software system and PDQ machine.
- Assist all guests with enquiries, booking taxis, directions and any special requirements they may have.
- Complete daily audit procedures and required financial procedures during the shift and ensure other receptionists on duty follow this and provide training as required.
- Manage the cash float, which must be balanced at the start and end of each shift and ensure other Receptionists on duty follow this.
- Actively promote the Hotel’s facilities, upsell rooms and additional services and search for new sales leads.
- Ensure a smooth and effective hand over at the beginning and end of each shift.
- Work with the reception team to ensure the reception area is clean, tidy and welcoming for all guests.
- Undertake duty management shifts as and when required.
- Support the Reception Manager with daily payroll and rota checks in our HR/Payroll system.
- Perform one-to-ones with Reception team members and support with job chats when required.
- Assist with staff training and new procedures as necessary.
- Support the Reception Manager in instilling a pro-active yet discreet sales approach across the reception team.
This role would suit a current Reception Supervisor or an experienced Receptionist, looking to develop their career in a professional, fast-paced and supportive environment. You must have previous receptionist experience, ideally within the hospitality sector, exceptional customer service and interpersonal skills, with the ability to engage, coach and develop the reception team and to put the guest at the heart of everything you do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 December 2021
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Housekeeping Assistants
Contract:
Part time:
3 x (20 hours per week, any 4 days in 7)
1 x (12 hours per week, any 2 days in 7)
Salary: £9.50 per hour
We are looking for a number of passionate Housekeeping Assistants to join our housekeeping team. You will be responsible for providing clean, well-maintained and comfortable public areas and guest bedrooms throughout the Hotel.
Your duties will include:
- Maintaining a high level of cleanliness and service within public areas and back of house areas as necessary, adhering to the specified standards.
- Supporting the team with the servicing of guest bedrooms
- Cleaning and laundering of all aspects of the function including blinds, curtains, bed covers, duvets, carpets and furniture
- Ensuring all equipment is in a safe condition and reporting any defects to the maintenance team.
- Following the correct usage and storage of all chemicals, materials and equipment, in accordance with COSHH regulations.
- Keeping the stock rooms tidy and reporting any stock shortages to the Housekeeping Supervisor or Assistant Housekeeping Manager.
- Professionally and pro-actively dealing with any guest queries.
As a Housekeeping Assistant you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 December 2021
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Conference and Banqueting Supervisor x3
Contract: Permanent
Hours: 40 hours per week (any 5 days in 7, including early morning and late evening working)
Hourly Rate: £10.07 per hour
We are looking for 3 great C&B supervisors to join our expanding and successful C&B team. You will be required to support conference & banqueting operations of the hotel, supervise the C&B team and the wider F&B team when required, ensuring the highest standards of service and presentation are met all times.
As a C&B Supervisor your day-day duties will include:
- Supervising and co-ordinating with the C&B operation, ensuring the high standards, expected by guests and the Hotel, are upheld and that agreed event specifications are met.
- Training, coaching and motivating the C&B team and promoting positive communication between all teams to ensure an excellent guest experience.
- Greeting and welcoming all groups and individuals and promptly reporting any changes in numbers to the kitchen team and/or Duty Manager.
- Communicating and delegating tasks to the team using your own initiative or as instructed by the F&B management team.
- Anticipating customer needs and communicating them as necessary, so that the team can respond promptly to create the perfect environment for guests during each shift.
- Assisting the F&B management team with upselling initiatives, implementing new and creative ideas to motivate the team to sell in a discreet and professional manner.
- Supporting with duty management, as and when required.
We are looking for individuals that have conference and banqueting experience. You will also have experience of effectively and successfully coaching/supervising a team, and above all, have a genuine desire to the put the guest at the heart of everything they do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 20 December 2021
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Food & Beverage Supervisor x2
Contract: Permanent
Hours: 40 hours per week (any 5 days in 7, including late evening and early morning working)
Hourly Rate: £10.07 per hour
We are on the hunt for two F&B Supervisors that have a passion for delivering the best hospitality and customer service to our guests. You will be responsible for the day-to-day running of the restaurant and bar functions alongside the Bar & Restaurant Manager, ensuring that the highest standards of guest service are upheld at all times. You will assist the Food & Beverage Management team to support and coach a passionate team who take pride in the best possible guest experience.
Your duties as a F&B Supervisor will include:
- Supervising and co-ordinating the F&B operation in the Restaurant and Bar, ensuring that the high standards expected by guests and the Hotel, are upheld at all times.
- Rotating and monitoring stock; ensuring food and beverage products are used prior to the best before date so that wastage is minimised.
- Supporting the F&B management team with upselling initiatives, implementing new and creative ideas to motivate the team to sell in a discreet and professional manner.
- Greeting and welcoming all groups and individuals, reporting any changes in numbers to the kitchen team and/or Duty Manager promptly.
- Handling any minor queries or complaints in a professional, timely and courteous manner, reporting to management when necessary.
- Ensuring age requirements are met for the purchase of alcohol.
- Supporting the induction and ‘on-the-job’ training of new and casual team members.
The ideal candidates will have experience of working in Hospitality within a food and beverage environment, be highly motivated with exceptional customer service and team working skills, possessing a genuine desire to provide exceptional service to every one of our guests.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 20 December 2021
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Linen Porter
Contract: Permanent
Hours: 40 Hours Per Week (Any 5 days in 7, including weekends and early morning availability is required)
Hourly Rate: £9.50 Per Hour
We have a fantastic opportunity for a Linen Porter to join our Housekeeping department at our hotel. We are looking for an enthusiastic and dedicated individual, that strives to always deliver exceptional standards of guest service. As a Linen Porter you will be responsible for providing efficient linen services by ensuring the highest housekeeping and health and safety standards are maintained at all times.
As Linen Porter your duties will include:
- Receiving, sorting and checking the condition of all linen and towels.
- Recording all outgoing and incoming linen and towels from the laundry before storing or issuing.
- Changing and replenishing bed linen, towels and guest amenities in line with Hotel’s guidelines.
- Adhering to the correct use and storage of all chemicals, materials and equipment, in accordance with COSHH regulations.
- Working and liaising with external suppliers (guest supplies)
- Undertaking all linen porterage duties, including placing linen and towels into cages for transport to laundry, sorting, counting and recording soiled item numbers, examining laundered items to ensure cleanliness,
The ideal candidate will be someone that is committed to providing excellent customer service to our guests, contributing to our high standards of guest service within our hotel.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 20 December 2021
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Conference & Banqueting Porter x2
Contract: Permanent
Hours: 30 Hours Per Week (Any 5 days in 7, including weekends, early morning & late evening availability is required)
Hourly Rate: £9.50 Per Hour
We have a fantastic opportunity for two passionate and enthusiastic C&B Porters to join our Conference & Banqueting team. You will be responsible for the organisation of room set ups for our conferences and events that are held within our hotel. These events include weddings, private dinners, conferences, birthday parties and many more.
As C&B Porter your duties will include:
- Setting up meeting rooms as per guest requirements to meet company standards
- Assisting with banqueting set ups, and clear downs of meeting rooms,
- Ensuring all guests/delegates requirements are met and expectations of set-up standards exceeded
- Responding to the changing needs of the guests in a timely manner.
- Adhering to function sheet and table plan requirements to execute correct room set-ups
- Responsible for ensuring all AV equipment, flip charts and stationery are available and set-up as required
- Assisting with light admin duties such as printing off daily function sheets, event signage, collate name cards and table plans.
The ideal candidate will have experience of working in a conference role and have knowledge on different event set-ups and layouts. As a C&B Porter you play a big part within the C&B team, aiding to the smooth running of the conference and events operation. You will need to be passionate about creating truly memorable experiences for our guests.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 20 December 2021
Commercial Vacancies
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Reservations Executive
Salary: £20,384 plus incentive scheme
Contract type: Maternity Cover (12 months)
Hours: 40 hours per week, including occasional weekend working
We are now hiring for a Reservations Agent to join our fun and fast-growing commercial team to cover a period of maternity leave.
Your duties will include:
- Managing individual and group reservation enquiries in an efficient and professional manner.
- Ensuring the highest rates are yielded and business is converted.
- Responding to communications from guests concerning reservations, including promptly processing any room charges, cancellations and modifications.
- Inputting relevant information into the Hotel’s PMS system.
The Hotel operates a blended working model, empowering colleagues to make the right decisions about where, when and how they work. We also offer learning and development opportunities to support career growth.
You should have experience in a similar, fast paced customer service role, a minimum of two years’ experience of working in a hotel environment and experience of using a hotel PMS system. Alongside your relevant experience you should possess excellent written communication and interpersonal skills and have a genuine desire to put the guest at the heart of everything you do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 20 December 2021
Finance Vacancies
We currently do not have any vacancies listed but you can always send your CV to [email protected]
Human Resources Vacancies
We currently do not have any vacancies listed but you can always send your CV to [email protected]
We reserve the right to close a vacancy earlier than the specified closing date, if a suitable applicant is found.
Edgbaston Park Hotel and Conference Centre is an equal opportunities employer and applicants will be short-listed and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [email protected] or call the HR Team on 0121 414 8927.