Careers
Why work for us
Opened in 2018, Edgbaston Park Hotel is owned by the University of Birmingham and is part of the Preferred Hotels & Resorts collection.
The hotel features a contemporary building housing 185 bedrooms, including the 1900 restaurant, bar and lounge as well as variety of impressive meeting and event facilities, all located on a peaceful leafy spot on campus.
Two historic buildings which were bequeathed to the University are also part of the hotel, and have been tastefully restored: Hornton Grange, a 1928 redbrick former family home; and Garth House, a Grade II-listed Arts and Crafts building built in 1900.
Benefits of working at Edgbaston Park Hotel
Alongside working in a modern, stylish and successful hotel, with friendly staff and an environment which supports personal empowerment and responsibility, we offer:
- A competitive salary
- Pension scheme
- Hotel discounts (staff and family)
- Meals on duty
- Discounted WM travel card
- Uniform
- Incentives and recognition schemes
- Training and career development opportunities
- Employee Assistance Programme (EAP scheme)
Operational Vacancies
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Night Manager
Salary: £25,000 per annum
Contract: Permanent
Hours: 40 hours per week (any four days in seven, including weekend working on a rota basis)
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are on the hunt for a passionate Night Manager to help drive the hotel in achieving our 5-year plan. This is a crucial role, ensuring the hotel operation continues to the highest standard throughout the night-time hours and making sure our guests receive the best hospitality Birmingham has to offer.
Your duties will include:
- Resolving all guest queries while on shift, ensuring maximise guest satisfaction and minimise complaint escalation.
- Ensuring all employees are adhering to proper cash handling procedures and monitor overage/shortages.
- Assisting the Front Office Manager in managing employee performance issues.
- Working closely with the Hotel’s finance team, for example: outstanding payments, chargebacks, and ensuring a detailed night audit process is followed by all members of the nights team.
- Promoting teamwork to maintain a high level of employee morale, including coaching and developing team members.
- Effectively managing team resources, for example taking over bar operation to relieve the evening team or assisting the breakfast team in setting up for the day ahead.
- Assisting with stock-taking.
- Monitoring productivity of your team and determine areas to improve operational efficiency.
- Ensuring the ongoing health and safety of guests and staff during shift, including conducting night fire safety & security walks.
We are looking for someone with experience of night audit procedures, who can demonstrate a desire to drive standards, and also support our wider operational teams.
You will be an ambitious individual, looking to drive your team forward, developing the team and contributing to the success of the Hotel. You will also be comfortable dealing proactively and professionally with all guest requests, as well as confidently dealing with any issues that arise during your shift.
Closing Date: 31 May 2022
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Night Porter/Receptionist
Contract: Permanent
Hours: 16 hours per week (any 2 days in 7. Weekend availability will be required)
Hourly Rate: £10.16 per hour
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for an enthusiastic Night Porter/Receptionist to join our nights team and help deliver an exceptional guest experience.
Duties of this role include:
- Checking in guest arrivals and checking out guest departures
- Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
- Dealing positively, promptly and professionally with guest queries and feedback
- Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
- Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
- Completing the night audit and any financial procedures during the shift
- Ensuring the welfare and safety of all guests staying at the Hotel while on shift
- Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns
You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Night Porter/Receptionist. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.
Closing Date: 31 May 2022
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Housekeeping Assistants
Salary: £9.70 per hour
We put our guests at the heart of everything we do, and your role in providing clean, well-maintained and comfortable public areas and guest bedrooms, will play a pivotal role in the positive experience our guests have.
We are looking to recruit into a number of housekeeping roles to support the team in maintaining exemplary standards of guest service:
Housekeeping Assistant – x 5 – casual
You will be responsible for delivering the highest standards of cleanliness in the servicing of guest bedrooms and apartments within the Hotel, adhering to set timeframes. You will also support in the servicing of public areas and support with laundry duties whenever necessary.
For all roles, you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: Ongoing
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Assistant Reception Manager
Contract: Permanent
Hours: 40 hours per week (any 5 days in 7. Weekend availability will be required)
Salary: £22,500 per annum
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for a passionate hospitality professional to join our team as an Assistant Reception Manager. This is a wonderful opportunity for someone keen to progress their career. You will be working in a very progressive Hotel who are keen to train and develop staff internally while working closely and being supported by our Front Office Manager.
Your key duties will include:
- Overseeing the smooth running of the front desk, ensuring we put the guest at the heart of everything we do.
- Welcoming guests to the Hotel in a professional, courteous and helpful manner.
- Ensuring all our guests receive an efficient and correct check in and that all procedures are followed.
- Handling any guest complaints or problems promptly and professionally.
- Understanding credit procedures.
- Having a thorough knowledge of all systems and procedures used with in Front Office so that you are able to give decisive direction and supervising to the team
- Ensuring all VIP/Special Need/Special Request/Previous Complaint guests are highlighted and actioned upon in the correct manner.
- Coaching, supporting and developing the reception team.
- Undertaking duty management shifts
Ideally you will come from a minimum of 4 Star Hotel environment and have previous experience in Reception Supervisory duties. Although all system training will be given, similar levels of experience would be beneficial. You should also be able to demonstrate your ability and experience in providing high quality guest service, have strong people management skills with the ability to develop the team around you and, above all, be passionate about customer service, presentation, cleanliness and the overall guest experience.
Closing Date: 31 May 2022
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Conference & Banqueting Porter
Contract: Permanent
Hours: 30 Hours Per Week (Any 5 days in 7, including weekends, early morning & late evening availability is required)
Hourly Rate: £9.70 Per Hour
We have a fantastic opportunity for a passionate and enthusiastic C&B Porter to join our Conference & Banqueting team. You will be responsible for the organisation of room set ups for our conferences and events that are held within our hotel. These events include weddings, private dinners, conferences, birthday parties and many more.
As C&B Porter your duties will include:
- Setting up meeting rooms as per guest requirements to meet company standards
- Assisting with banqueting set ups, and clear downs of meeting rooms,
- Ensuring all guests/delegates requirements are met and expectations of set-up standards exceeded
- Responding to the changing needs of the guests in a timely manner.
- Adhering to function sheet and table plan requirements to execute correct room set-ups
- Responsible for ensuring all AV equipment, flip charts and stationery are available and set-up as required
- Assisting with light admin duties such as printing off daily function sheets, event signage, collate name cards and table plans.
The ideal candidate will have experience of working in a conference role and have knowledge on different event set-ups and layouts. As a C&B Porter you play a big part within the C&B team, aiding to the smooth running of the conference and events operation. You will need to be passionate about creating truly memorable experiences for our guests.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 31 May 2022
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Maintenance Assistant x 2
Contract: Permanent
Hours: 40 hours per week (any five days in seven, with weekend working on a rota basis)
Hourly Rate: £9.80 per hour
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for a skilled and professional Maintenance Assistants to support us in achieving our vision, by providing a high standard of maintenance services to the Hotel and Conference Centre; in particular maintaining the high-quality décor of our guest bedrooms, public areas, conference rooms and food & beverage areas.
The main duties expected in the role include:
- Undertaking general maintenance duties, including attending to external areas (outside planting, pathways, entrances and yards ensuring that they are free from debris and in good working order), dealing with deliveries, and basic repairs and maintenance throughout the Hotel.
- Preparing rooms for decorating/re-decorating by safely moving furniture and equipment, temporarily removing fixtures and covering areas to prevent damage.
- Ensuring compliance with all Health and Safety requirements.
You should have previous experience as a Maintenance Assistant, ideally in a similar environment, have experience of professional plumbing and working with large systems, be flexible and able to successfully work as part of a team. Alongside this, you should be able to demonstrate your commitment to delivering exceptional guest service.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 31 May 2022
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Assistant Night Manager
Contract: Permanent
Hours: 40 hours per week (any four days in seven)
Salary: £22,500 per annum
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are on the hunt for a passionate Assistant Night Manager to support the Night Manager in driving standards across the night teams’ operation. This is a crucial role as you will be responsible for ensuring the operation continues to the highest standard throughout the night-time hours, making sure our guests receive the best hospitality Birmingham has to offer.
Your duties will include:
- Dealing professionally with all guest requests, as well as any issues that arise in any given shift.
- Ensuring all employees are adhering to proper cash handling processes.
- Supporting the Night Manager in monitoring employee absence, adhering to the Hotel’s absence policy.
- Maintaining the ongoing health and safety of guests and staff, ensuring night fire safety and security walks are conducted.
- Working closely with the Hotel’s finance team to identify areas that require attention, such as outstanding payments and chargebacks.
- Ensuring that a thorough night audit process is followed by all members of the nights team.
- Support in the development and motivation of the night team, including delivering on-the-job training.
- Working closely with the Food & Beverage team to support the closing-down elements of Conference, Banqueting and Special Events.
You will be an experienced Assistant Night Manager looking to work within an organisation where you can showcase your talents and implement new ideas that will enhance our guests’ satisfaction.
We will also consider a passionate and enthusiastic Night Supervisor or Night Auditor who can demonstrate experience in driving standards and profitability.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 31 May 2022
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Public Area Cleaner
Contract type: Permanent
Hours: 40 hours per week (any 5 days in 7)
Hourly Rate: £9.70 per hour
We are looking for a dedicated, motivated and enthusiastic Public Area Cleaner to join our successful and professional Housekeeping Team. You will be responsible for maintaining high standards of cleanliness throughout all public areas of the hotel, including corridors, bedrooms and lounge areas.
As a Public Area Cleaner your main duties will be to:
- Provide a high level of cleanliness and service within public areas and back of house areas as necessary, adhering to the specified standards.
- Keep all corridors and public areas tidy and without obstructions.
- Ensure all used linen is placed in the correct areas at the correct times.
- Assist the Housekeeping team with the periodic cleaning and laundering of all aspects of the housekeeping function including blinds, curtains, bed covers, duvets, carpets, furniture.
- Respond professionally and pro-actively to any customer of guest queries.
- Adhere to all COSHH regulations in terms of storage of all chemicals, materials and equipment.
- Follow and maintaining all Health and Safety standards effectively.
As a Public Area Cleaner, you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do. Previous experience is preferred, but not necessary.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 31 May 2022
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F&B Assistants
Contract Type: Permanent and casual
Hours: Full-time and part-time
2 x 40 hours per week
4 x 10 to 32 hours per week
Casual hours
Hourly Rate: £9.70 per hour
Our guests are at the heart of everything we do, and your role as F&B Assistant will be pivotal in providing an exceptional guest experience through the delivery of outstanding food and beverage services in our bar, restaurant and/or conference and banqueting facilities. You will also be responsible for pro-actively and appropriately upselling to maximise sales, as well as supporting with the facilitation, preparation, cleaning and set-up of food and beverage areas, conferences, meetings and functions, to ensure we continue to exceed our guests’ expectations.
The main duties expected in the role include:
- Preparation and provision of food and beverage service to guests, in a courteous, pro-active and professional manner.
- Assisting in the preparation of mise en place for service as required, in accordance with Hotel standards.
- Planning and coordinating activities to successfully execute meetings and conferences and processing all other additional requests such as room set-up, catering needs and audio-visual device requirements.
- Upholding good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
- Actively promoting the F&B outlets and keeping up-to-date with the latest menus and offerings.
- Preparing cocktails and other drinks for guest, ensuring they are to the recommended legal standard and checking identification of customers to make sure they meet age requirements for purchase of alcohol.
- Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
- Ensuring that all food & beverage items are recorded in an appropriate manner in order that guests may be charged correctly, and to operate a cash bar as and when required.
- Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.
You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 31 May 2022
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Chef de Partie x 2
Contract: Permanent – Full time
Hours: 40 hours per week (any 5 days in 7, with weekend availability required on a rota basis)
Hourly Rate: £10.33 per hour
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for two enthusiastic and talented Chef de Parties to join our Kitchen team and support with the preparation and service of all sections in the Kitchen, maintaining high standards of food and guest service.
Your duties will include:
- Preparing and cook a range of food, working in all areas of the kitchen, depending on the daily needs.
- Keeping aware of current food trends with regard to presentation and style and help with new menu ideas and menu design.
- Ensuring the kitchen is always left clean and tidy.
- Ensuring that all prepared food is correctly wrapped, labelled and stored.
- Working closely with Head Chef and other chefs to ensure that service runs smoothly.
- Ensuring that the required prep is done in a timely manner, keeping to budget and avoiding waste wherever possible.
- Ensuring that orders are placed at the correct time, in accordance with agreed stock levels and business needs.
- Carrying out stock takes as required.
You should have previous experience in a similar role, ideally within a hotel or conference and banqueting environment and, ideally, experience of working in a multi-site environment. Above all, you should have a passion for delivering quality food.
We are always on the look out for new talent, so if you want to develop your skills and experience in a supportive and friendly environment, then we would love to hear from you.
Please send your CV and covering email to [email protected].
Closing Date: 19 May 2022
Commercial Vacancies
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Commercial Office Administrator
Salary: £20,812 per annum
Contract: Permanent
Hours: 40 hours per week (mainly Monday to Friday, with occasional weekend working)
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We have a great opportunity for an experienced administrator to join our successful and fun commercial team as a Commercial Office Administrator.
The responsibilities for the role will include:
- Supporting with enquiries for meetings, events and reservations in a prompt and professional manner and in accordance with required standards, ensuring accuracy and attention to detail at all times.
- Producing quotations, proposals and written confirmations to clients and agents.
- Generating contracts and pro-forma invoices to clients and agents.
- Processing payments in line with the company’s policy.
- Inputting final details into the Hotels PMS system for meetings, events and group bookings.
- Conducting business overview reports daily.
- Assisting the sales team on client appointments and attend open days.
- Ensuring that brochures and market collateral are on display and stocked across the Hotel.
- Actioning post-event surveys to all bookings.
- Creating table plans, name cards and menus for banqueting events as required.
- Assisting the sales team with administration tasks.
You should have previous administrative experience in a busy, customer-focused office environment, possess excellent written and verbal communication skills, strong admin and organisational skills and have great attention to detail. Above all, you should have a genuine desire to assist others and provide excellent guest service.
Closing Date: 31 May 2022
Finance Vacancies
We currently do not have any vacancies listed but you can always send your CV to [email protected]
Human Resources Vacancies
We currently do not have any vacancies listed but you can always send your CV to [email protected]
We reserve the right to close a vacancy earlier than the specified closing date, if a suitable applicant is found.
Edgbaston Park Hotel and Conference Centre is an equal opportunities employer and applicants will be short-listed and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [email protected] or call the HR Team on 0121 414 8927.