Careers

Why work for us

Welcome to Edgbaston Park Hotel, a stylish and modern hotel located on the beautiful suburbs of Edgbaston, within close proximity to Birmingham City Centre. Owned by the University of Birmingham, we opened our doors in 2018 and have quickly established ourselves as one of the leading hotels in Birmingham.

Our contemporary building houses 185 bedrooms, including the popular 1900 restaurant, bar, and lounge. We also offer a variety of impressive meeting and event facilities, making us the perfect destination for both business and leisure – with our peaceful and leafy location on campus providing a unique and tranquil setting for all our guests.

In addition to our contemporary building, we are also proud to offer two historic buildings which have been tastefully restored: Hornton Grange, a 1928 redbrick former family home, and Garth House, a Grade II-listed Arts and Crafts building built in 1900.

As a member of our team, you will have the opportunity to work in a unique and inspiring environment alongside friendly and supportive colleagues.

We offer a competitive salary, an amazing staff benefits and discounts platform, pension scheme, hotel discounts for staff and family, meals on duty, a discounted WM travel card, a uniform, incentives and recognition schemes, training and career development opportunities and an Employee Assistance Programme (EAP scheme).

We value diversity and inclusivity and are committed to creating a welcoming and supportive work environment for all employees. If you are passionate about hospitality and want to join a dynamic and exciting team, we invite you to explore our current job openings and apply to join us at Edgbaston Park Hotel.

Benefits of working at Edgbaston Park Hotel

Alongside working in a modern, stylish and successful hotel, with friendly staff and an environment which supports personal empowerment and responsibility, we offer:

Operational Vacancies

• Conference & Banqueting Manager

  Salary: Up to £32,000 per annum

  Contract Type: Permanent

  Hours: 40 hours per week (Any five days in seven. Social hours with flexibility to accommodate the demands of the business where needed)

  As C&B Manager, you will be responsible for the efficient operational delivery of conferences, meetings, banquets and diverse events to the Hotel’s high standards and the expectations of our guests. Along with the support you would expect from our Food & Beverage and Sales teams, you will have a fantastic opportunity to develop and grow this important department in line with your own and the Hotel’s aspirations to be a world-class hospitality destination.

  Please see our website to fully appreciate our first-class facilities set in one of Birmingham’s most prestigious locations.

  Your main duties will include:

  • Overseeing the entire Conference and Banqueting operations to the high standards expected by our guests and align with the Hotel’s 5-year plan.
  • Evaluating levels of guest satisfaction and monitoring trends, with a focus on continuous improvement in terms of service and overall offer.
  • Implementing robust administration practices that go hand-in-hand with delivering seamless events with confidence and continuity.
  • Managing and controlling payroll costs in line with budgets whilst ensuring appropriate staffing levels for a faultless service expectation.
  • Ensuring that the Conference & Banqueting department co-ordinates with other hotel departments and operates with a ‘can-do’ attitude to promote and encourage repeat bookings.
  • Managing, training, developing, engaging and coaching the Conference & Banqueting team to operate at full capacity.
  • Monitoring and maintaining the expected levels of appearance, standards, and performance of the Conference and Banqueting team with an emphasis on industry-leading professionalism and teamwork.
  • Periodic duty management responsibility.

  We are looking for an influential, guest and team-focused individual who has the necessary experience and successful track record of achievement at this level, within a similar standard hotel or hospitality establishment. You will be a highly organised forward planner and be able to accomplish the workload of the team by effective delegation.

  If you believe that you have the determination and talent to make your mark at the West Midland’s most exciting C & B / M&E environment, then we would be delighted to hear from you.

  Please send your CV and covering letter to [email protected]

  Job Description

  Closing Date: 24 April 2023

• Chef de Partie

  Salary: £10.33 per hour

  Hours: 40 hours per week (any 5 days in 7, with weekend availability required on a rota basis)

  Contract: Permanent

  This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.

  We are looking for an enthusiastic and talented Chef de Partie to join our Kitchen team and support with the preparation and service of all sections in the Kitchen, maintaining high standards of food and guest service.

  Your duties will include:

  • Preparing and cook a range of food, working in all areas of the kitchen, depending on the daily needs.
  • Keeping aware of current food trends with regard to presentation and style and help with new menu ideas and menu design.
  • Ensuring the kitchen is always left clean and tidy.
  • Ensuring that all prepared food is correctly wrapped, labelled and stored.
  • Working closely with Head Chef and other chefs to ensure that service runs smoothly.
  • Ensuring that the required prep is done in a timely manner, keeping to budget and avoiding waste wherever possible.
  • Ensuring that orders are placed at the correct time, in accordance with agreed stock levels and business needs.
  • Carrying out stock takes as required.

  You should have previous experience in a similar role, ideally within a hotel or conference and banqueting environment and, ideally, experience of working in a multi-site environment. Above all, you should have a passion for delivering quality food.

  We are always on the look out for new talent, so if you want to develop your skills and experience in a supportive and friendly environment, then we would love to hear from you.

  Job Description

  Closing Date: 24 April 2023

  Please send your CV and cover letter to [email protected]

• Reception Supervisor

  Hours:  Full time (40 hours). Weekend availability will be required.

  Hourly Rate: £23,680 per annum

  This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.

  We are looking for an enthusiastic Reception Supervisor to join our team and help deliver an exceptional guest experience.

  Duties of this role include:

  • Checking in guest arrivals and checking out guest departures
  • Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
  • Dealing positively, promptly and professionally with guest queries and feedback
  • Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
  • Be the first point of call at Reception. This includes checking in guest arrivals and checking out guest departures; issuing keys to guests; processing cash and card payments using the hotel software system and PDQ machine.
  • To take over responsibility for reception from the previous shift and hand over to the next receptionist on shift. This will involve communicating any incidents that have occurred during the shift and any specific notes relating to guests, including any outstanding maintenance issues.
  • To be responsible for issuing and receiving internal departmental keys and ensuring these are signed for in logbook before issuing.
  • Ensure all visitors and contractors are registered at Reception.

  You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Reception Supervisor. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

  Job Description

  Please send your CV and covering letter to [email protected].

  Closing Date: 24 April 2023

• Night Supervisor

  Salary: £24,400 per annum

  Contract: Permanent

  Hours: 40 hours per week, any four/five days in seven, including weekend work on a regular basis.

  This is an exciting time to join our Hotel team, as we move towards our vision of being a world-leading hospitality destination.

  We are looking for a passionate Night Supervisor to support the Night Manager in driving standards across the night teams’ operation. You will be responsible for ensuring the operation continues to the highest standards throughout the night-time hours, making sure our guests receive the best hospitality Birmingham has to offer.

  Please see our website to fully appreciate our first-class facilities set in one of Birmingham’s most prestigious locations.

  Your duties will include:

  • Dealing professionally with all guest requests, as well as any issues that arise in any given shift.
  • Ensuring all employees are adhering to proper cash handling processes.
  • Supporting the Night Manager in monitoring employee absence, adhering to the Hotel’s absence policy.
  • Maintaining the ongoing health and safety of guests and staff, ensuring night fire safety and security walks are conducted.
  • Working closely with the Hotel’s finance team to identify areas that require attention, such as outstanding payments and chargebacks.
  • Ensuring that a thorough night audit process is followed by all members of the nights team.
  • Support in the development and motivation of the night team, including delivering on-the-job training.
  • Working closely with the Food & Beverage team to support the closing-down elements of Conference, Banqueting and Special Events.

  You will be an experienced Reception Supervisor or a Night Receptionist looking to take your next career step, have exceptional guest service skills and have experience of night audits.

  If you are interested in applying for this role, please send your CV and covering letter to: [email protected].

  Job Description

  Closing date: 24 April 2023

• Housekeeping Assistants

  Hours: 16 hours per week. Plus casual roles available.

  Contract: Permanent

  Hourly Rate: £10.57 per hour

  We are looking for a number of passionate Housekeeping Assistants to join our housekeeping team.  You will be responsible for providing clean, well-maintained and comfortable public areas and guest bedrooms throughout the Hotel.

  Your duties will include:

  • Maintaining a high level of cleanliness and service within public areas and back of house areas as necessary, adhering to the specified standards.
  • Supporting the team with the servicing of guest bedrooms
  • Cleaning and laundering of all aspects of the function including blinds, curtains, bed covers, duvets, carpets and furniture
  • Ensuring all equipment is in a safe condition and reporting any defects to the maintenance team.
  • Following the correct usage and storage of all chemicals, materials and equipment, in accordance with COSHH regulations.
  • Keeping the stock rooms tidy and reporting any stock shortages to the Housekeeping Supervisor or Assistant Housekeeping Manager.
  • Professionally and pro-actively dealing with any guest queries.

  As a Housekeeping Assistant you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do. Experience would be beneficial, although not essential.

  Job Description

  Closing Date: 24 April 2023

  Please send your CV and cover letter to [email protected]

Commercial Vacancies

• Marketing and Social Media Executive

  Contract: Permanent

  
  Hours: 40 hours per week (hybrid working available)

  
  Salary: £28,000 per annum, plus discretionary incentive scheme.

   We have an exciting opportunity for a creative and social media savvy marketing executive to join our award-winning commercial team.

  As Marketing and Social Media Executive, you will be responsible for coordinating and implementing the Hotel’s social media strategy and providing support and expertise to increase brand awareness, engagement and revenue for the Hotel, to support us in achieving our vision of being a world-leading hospitality destination.

  Your key contributions will include:

  Social media:

  • Owning the content strategy and community management for marketing-led activity
  • Writing informative and effective copy, schedule / boost posts, brief /
  • Liaising with the wider commercial team as required, generating assets in-house and working with key stakeholders to develop and deploy campaigns.
  • Daily management and scheduling of all the Hotel’s social media channels, including but not limited to Facebook, Twitter, Instagram, LinkedIn, and TikTok.
  • Monitoring and analysing social media metrics and providing regular reports to management on the effectiveness of social media campaigns and initiatives.
  • Coordinating the Hotel’s CRM system (Revinate) with analysing campaigns, managing guest segmentation, preparing reports and recognising customer trends.

  Marketing Administration:

  • Assisting with the production brief of marketing materials and literature, including managing poster and brochure distribution, briefing printers and sourcing Hotel merchandise.
  • Researching upcoming events/ national days and implementing a marketing and social media plan in line with the activity.

  • Coordination of Hotel content photo and videography shoots, ensuring content is shared and saved with all key stakeholders of the business.
  • Developing and maintaining relationships with influencers, partners, and organisations to promote the brand and drive future business.

  You must have at least 2 years of experience in a marketing and social media role, in a fast-paced and professional environment, with a strong understanding of social media and CRM systems. You should also be highly creative, with the ability to positively influence and engage with a wide range of audiences and work collaboratively with colleagues at the Hotel and University of Birmingham.

  Job Description

   Closing Date: 16 April 2023

Finance Vacancies

We currently do not have any vacancies listed but you can always send your CV to [email protected]

Human Resources Vacancies

We reserve the right to close a vacancy earlier than the specified closing date, if a suitable applicant is found.

Edgbaston Park Hotel and Conference Centre is an equal opportunities employer and applicants will be short-listed and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [email protected] or call the HR Team on 0121 414 8927.