Careers

Why work for us

Opened in 2018, Edgbaston Park Hotel is owned by the University of Birmingham and is part of the Preferred Hotels & Resorts collection.

The hotel features a contemporary building housing 185 bedrooms, including the 1900 restaurant, bar and lounge as well as variety of impressive meeting and event facilities, all located on a peaceful leafy spot on campus.

Two historic buildings which were bequeathed to the University are also part of the hotel, and have been tastefully restored: Hornton Grange, a 1928 redbrick former family home; and Garth House, a Grade II-listed Arts and Crafts building built in 1900.

Benefits of working at Edgbaston Park Hotel

Alongside working in a modern, stylish and successful hotel, with friendly staff and an environment which supports personal empowerment and responsibility, we offer:

Operational Vacancies

• F&B Manager

  Contract Type: Permanent

  Hours: 40 hours per week

  up to £38,000 per annum

  As a senior manager in one of the Hotel’s key functions, you will play a crucial role in the Hotel achieving its vision of being a world-leading hospitality destination. Accountable for setting and delivering the F&B strategy, KPIs and service standards across the multi-unit, multi-menu environment, you will be responsible for the strategic development of the service, leadership of the overall team and the development and coaching of senior F&B colleagues.

  The main duties expected in the role include:

  • Ensuring the F&B strategy and KPIs are delivered, through the planning, development and continuous review and revision of outlet concepts, for all F&B areas.
  • Leading the F&B team to ensure operational needs are met, guest expectations are exceeded, and staff are motivated, engaged and developed.
  • Monitoring and maintaining the highest standards health, safety and hygiene within all F&B outlets in the hotel and ensure regulatory compliance.
  • Leading on the pro-active planning and introduction of a varied and cost-effective programme of innovative and engaging initiatives and promotions to successfully retain and grow our customer base.
  • Leading on the creation and delivery of an F&B commercial sales plan, aligned to the hotels 5-year plan, in collaboration with the commercial team.
  • Ensuring that sales are on budget and that opportunities to make efficiencies and increase income are maximised.
  • Being relentless in the pursuit of improvement of standards by developing, implementing and conducting continuous reviews.
  • Ensuring that all standards relating to security are maintained.
  • Undertaking Duty Manager shifts on a rota basis.

  With a genuine passion for setting high standards and delivering exceptional levels of guest service, we are looking for someone with substantial relevant senior F&B experience in an accommodation business, excellent commercial awareness and substantial experience in managing and leading a team to deliver to the highest level.

  Closing Date: 30 October 2022

  Job Description

  To apply for this role, please send your CV and covering letter to: [email protected].

   

• Assistant Night Manager

  Contract: Permanent

  Hours: 40 hours per week (any four days in seven)

  Salary: £22,500 per annum

  This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.

  We are on the hunt for a passionate Assistant Night Manager to support the Night Manager in driving standards across the night teams’ operation. This is a crucial role as you will be responsible for ensuring the operation continues to the highest standard throughout the night-time hours, making sure our guests receive the best hospitality Birmingham has to offer.

  Your duties will include:

  • Dealing professionally with all guest requests, as well as any issues that arise in any given shift.
  • Ensuring all employees are adhering to proper cash handling processes.
  • Supporting the Night Manager in monitoring employee absence, adhering to the Hotel’s absence policy.
  • Maintaining the ongoing health and safety of guests and staff, ensuring night fire safety and security walks are conducted.
  • Working closely with the Hotel’s finance team to identify areas that require attention, such as outstanding payments and chargebacks.
  • Ensuring that a thorough night audit process is followed by all members of the nights team.
  • Support in the development and motivation of the night team, including delivering on-the-job training.
  • Working closely with the Food & Beverage team to support the closing-down elements of Conference, Banqueting and Special Events.

  You will be an experienced Assistant Night Manager looking to work within an organisation where you can showcase your talents and implement new ideas that will enhance our guests’ satisfaction.

  We will also consider a passionate and enthusiastic Night Supervisor or Night Auditor who can demonstrate experience in driving standards and profitability.

  View job description

  To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.

  Closing Date: 31 December 2022

• Receptionist

  Hours:  Casual positions available (zero-hour contract). Weekend availability will be required.

  Hourly Rate: £10.90 per hour

  This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.

  We are looking for an enthusiastic Receptionist to join our nights team and help deliver an exceptional guest experience.

  Duties of this role include:

  • Checking in guest arrivals and checking out guest departures
  • Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
  • Dealing positively, promptly and professionally with guest queries and feedback
  • Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
  • Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
  • Completing the night audit and any financial procedures during the shift
  • Ensuring the welfare and safety of all guests staying at the Hotel while on shift
  • Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns

  You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Receptionist. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

  View job description

  Closing Date: 31 December 2022

  Please send your CV and covering letter to [email protected].

• F&B Assistants

  Contract Type: Permanent and casual

  Hours: Full-time and part-time

  1 x 40 hours per week

  1 x 20 hours per week

  Casual hours

  Hourly Rate: £9.70 per hour

  Our guests are at the heart of everything we do, and your role as F&B Assistant will be pivotal in providing an exceptional guest experience through the delivery of outstanding food and beverage services in our bar, restaurant and/or conference and banqueting facilities. You will also be responsible for pro-actively and appropriately upselling to maximise sales, as well as supporting with the facilitation, preparation, cleaning and set-up of food and beverage areas, conferences, meetings and functions, to ensure we continue to exceed our guests’ expectations.

  The main duties expected in the role include:

  • Preparation and provision of food and beverage service to guests, in a courteous, pro-active and professional manner.
  • Assisting in the preparation of mise en place for service as required, in accordance with Hotel standards.
  • Planning and coordinating activities to successfully execute meetings and conferences and processing all other additional requests such as room set-up, catering needs and audio-visual device requirements.
  • Upholding good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
  • Actively promoting the F&B outlets and keeping up-to-date with the latest menus and offerings.
  • Preparing cocktails and other drinks for guest, ensuring they are to the recommended legal standard and checking identification of customers to make sure they meet age requirements for purchase of alcohol.
  • Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
  • Ensuring that all food & beverage items are recorded in an appropriate manner in order that guests may be charged correctly, and to operate a cash bar as and when required.
  • Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.

  You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet.

  View job description

  To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.

  Closing Date: 31 December 2022

• Chef de Partie

  Salary: £10.33 per hour

  Hours: 40 hours per week (any 5 days in 7, with weekend availability required on a rota basis)

  Contract: Permanent

  This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.

  We are looking for an enthusiastic and talented Chef de Partie to join our Kitchen team and support with the preparation and service of all sections in the Kitchen, maintaining high standards of food and guest service.

  Your duties will include:

  • Preparing and cook a range of food, working in all areas of the kitchen, depending on the daily needs.
  • Keeping aware of current food trends with regard to presentation and style and help with new menu ideas and menu design.
  • Ensuring the kitchen is always left clean and tidy.
  • Ensuring that all prepared food is correctly wrapped, labelled and stored.
  • Working closely with Head Chef and other chefs to ensure that service runs smoothly.
  • Ensuring that the required prep is done in a timely manner, keeping to budget and avoiding waste wherever possible.
  • Ensuring that orders are placed at the correct time, in accordance with agreed stock levels and business needs.
  • Carrying out stock takes as required.

  You should have previous experience in a similar role, ideally within a hotel or conference and banqueting environment and, ideally, experience of working in a multi-site environment. Above all, you should have a passion for delivering quality food.

  We are always on the look out for new talent, so if you want to develop your skills and experience in a supportive and friendly environment, then we would love to hear from you.

  Job Description

  Closing Date: 31 December 2022

  Please send your CV and cover letter to [email protected]

• Restaurant Supervisor

  Salary: £23,316 per annum

  Contract: Permanent

  Hours: 40 hours per week (any five days in seven, including weekend work on a rota basis)

  This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.

  We have a great opportunity for an experienced Restaurant Supervisor, or someone looking to take the next step in their hospitality career, to support our F&B operations and supervise Food & Beverage team members in the restaurant; ensuring the highest standards of guest service are upheld.

  Your duties will include:

  • Supervising and co-ordinating the F&B operation in the restaurant, ensuring the highest standards of guest service are upheld.
  • Greeting and assisting guests in a prompt, professional and friendly manner.
  • Carrying out cashing up, record keeping and shift management duties.
  • Providing expert knowledge of our conference and banqueting facilities, as well as wider Hotel facilities.
  • Anticipating customer needs and communicating these as necessary, so that the team can respond to create the perfect environment during each shift.
  • Organising, briefing and preparing the F&B team prior to shift.
  • Assisting in cleaning duties and maintaining a safe environment.
  • Liaising with the kitchen team, to maintain standards of food quality and to accurately convey customer requirements.
  • Training, coaching and motivating the team to follow the Hotel’s high service standards and promoting communication between all teams to ensure an excellent guest experience.
  • Support F&B management with any needs as required and assist with achieving financial targets.
  • Assist in keeping operating costs to a minimum by efficient and responsible use of resources.

  You should have strong operational restaurant experience, ideally at supervisory level, although we will consider applicants who can demonstrate their ability and drive to move to the next level in their hospitality careers. You should also have excellent interpersonal skills, with the ability to communicate and engage effectively at all levels, be able to work on your own initiative, stay calm under pressure and have the ability and willingness to put the guest at the heart of everything you do.

  Closing Date: 31 December 2022

  Job Description

  Please send your CV and covering letter to [email protected].

• Housekeeping Assistants

  Hours: 16 hours per week. Plus casual roles available.

  Contract: Permanent

  Hourly Rate: £10.57 per hour

  We are looking for a number of passionate Housekeeping Assistants to join our housekeeping team.  You will be responsible for providing clean, well-maintained and comfortable public areas and guest bedrooms throughout the Hotel.

  Your duties will include:

  • Maintaining a high level of cleanliness and service within public areas and back of house areas as necessary, adhering to the specified standards.
  • Supporting the team with the servicing of guest bedrooms
  • Cleaning and laundering of all aspects of the function including blinds, curtains, bed covers, duvets, carpets and furniture
  • Ensuring all equipment is in a safe condition and reporting any defects to the maintenance team.
  • Following the correct usage and storage of all chemicals, materials and equipment, in accordance with COSHH regulations.
  • Keeping the stock rooms tidy and reporting any stock shortages to the Housekeeping Supervisor or Assistant Housekeeping Manager.
  • Professionally and pro-actively dealing with any guest queries.

  As a Housekeeping Assistant you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do. Experience would be beneficial, although not essential.

  Job Description

  Closing Date: 31 December 2022

  Please send your CV and cover letter to [email protected]

• Public Area Cleaner

  Hourly Rate: £10.57 per hour

  Hours:

  1 x 30 hours per week

  1x 25 hours per week

  Contract: Permanent

  We are looking for a dedicated, motivated and enthusiastic Public Area Cleaner to join our successful and professional Housekeeping Team. You will be responsible for maintaining high standards of cleanliness throughout all public areas of the hotel, including corridors, bedrooms and lounge areas.

  As a Public Area Cleaner your main duties will be to:

  • Provide a high level of cleanliness and service within public areas and back of house areas as necessary, adhering to the specified standards.
  • Keep all corridors and public areas tidy and without obstructions.
  • Ensure all used linen is placed in the correct areas at the correct times.
  • Assist the Housekeeping team with the periodic cleaning and laundering of all aspects of the housekeeping function including blinds, curtains, bed covers, duvets, carpets, furniture.
  • Respond professionally and pro-actively to any customer of guest queries.
  • Adhere to all COSHH regulations in terms of storage of all chemicals, materials and equipment.
  • Follow and maintaining all Health and Safety standards effectively.

  As a Public Area Cleaner, you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do. Previous experience is preferred, but not necessary.

  Job Description

  Closing Date: 31 December 2022

  Please send your CV and cover letter to [email protected]

• Night Porter

  Contract: Casual hours (Weekend availability will be required)

  Hourly Rate: £10.16 per hour

  This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.
  We are looking for an enthusiastic Night Porter/Receptionist to join our nights team and help deliver an exceptional guest experience.
  Duties of this role include:
  • Checking in guest arrivals and checking out guest departures
  • Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
  • Dealing positively, promptly and professionally with guest queries and feedback
  • Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
  • Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
  • Completing the night audit and any financial procedures during the shift
  • Ensuring the welfare and safety of all guests staying at the Hotel while on shift
  • Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns.

  You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Night Porter/Receptionist. What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

  Job Description

  Closing Date: 31 December 2022

  Please send your CV and covering letter to [email protected].

Commercial Vacancies

We currently do not have any vacancies listed but you can always send your CV to [email protected]

Finance Vacancies

We currently do not have any vacancies listed but you can always send your CV to [email protected]

Human Resources Vacancies

We currently do not have any vacancies listed but you can always send your CV to [email protected]

We reserve the right to close a vacancy earlier than the specified closing date, if a suitable applicant is found.

Edgbaston Park Hotel and Conference Centre is an equal opportunities employer and applicants will be short-listed and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [email protected] or call the HR Team on 0121 414 8927.