Careers
Why work for us
Opened in 2018, Edgbaston Park Hotel is owned by the University of Birmingham and is part of the Preferred Hotels & Resorts collection.
The hotel features a contemporary building housing 185 bedrooms, including the 1900 restaurant, bar and lounge as well as variety of impressive meeting and event facilities, all located on a peaceful leafy spot on campus.
Two historic buildings which were bequeathed to the University are also part of the hotel, and have been tastefully restored: Hornton Grange, a 1928 redbrick former family home; and Garth House, a Grade II-listed Arts and Crafts building built in 1900.
Benefits of working at Edgbaston Park Hotel
Alongside working in a modern, stylish and successful hotel, with friendly staff and an environment which supports personal empowerment and responsibility, we offer:
- A competitive salary
- Pension scheme
- Hotel discounts (staff and family)
- Meals on duty
- Discounted WM travel card
- Uniform
- Incentives and recognition schemes
- Training and career development opportunities
- Employee Assistance Programme (EAP scheme)
Operational Vacancies
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Assistant Reception Manager
Contract: Permanent
Hours: 40 hours per week (any 5 days in 7. Weekend availability will be required)
Salary: £22,500 per annum
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for a passionate hospitality professional to join our team as an Assistant Reception Manager. This is a wonderful opportunity for someone keen to progress their career. You will be working in a very progressive Hotel who are keen to train and develop staff internally while working closely and being supported by our Front Office Manager.
Your key duties will include:
- Overseeing the smooth running of the front desk, ensuring we put the guest at the heart of everything we do.
- Welcoming guests to the Hotel in a professional, courteous and helpful manner.
- Ensuring all our guests receive an efficient and correct check in and that all procedures are followed.
- Handling any guest complaints or problems promptly and professionally.
- Understanding credit procedures.
- Having a thorough knowledge of all systems and procedures used with in Front Office so that you are able to give decisive direction and supervising to the team
- Ensuring all VIP/Special Need/Special Request/Previous Complaint guests are highlighted and actioned upon in the correct manner.
- Coaching, supporting and developing the reception team.
- Undertaking duty management shifts
Ideally you will come from a minimum of 4 Star Hotel environment and have previous experience in Reception Supervisory duties. Although all system training will be given, similar levels of experience would be beneficial. You should also be able to demonstrate your ability and experience in providing high quality guest service, have strong people management skills with the ability to develop the team around you and, above all, be passionate about customer service, presentation, cleanliness and the overall guest experience.
Closing Date: 26 June 2022
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Conference & Banqueting Porter
Contract: Permanent
Hours: 30 Hours Per Week (Any 5 days in 7, including weekends, early morning & late evening availability is required)
Hourly Rate: £9.70 Per Hour
We have a fantastic opportunity for a passionate and enthusiastic C&B Porter to join our Conference & Banqueting team. You will be responsible for the organisation of room set ups for our conferences and events that are held within our hotel. These events include weddings, private dinners, conferences, birthday parties and many more.
As C&B Porter your duties will include:
- Setting up meeting rooms as per guest requirements to meet company standards
- Assisting with banqueting set ups, and clear downs of meeting rooms,
- Ensuring all guests/delegates requirements are met and expectations of set-up standards exceeded
- Responding to the changing needs of the guests in a timely manner.
- Adhering to function sheet and table plan requirements to execute correct room set-ups
- Responsible for ensuring all AV equipment, flip charts and stationery are available and set-up as required
- Assisting with light admin duties such as printing off daily function sheets, event signage, collate name cards and table plans.
The ideal candidate will have experience of working in a conference role and have knowledge on different event set-ups and layouts. As a C&B Porter you play a big part within the C&B team, aiding to the smooth running of the conference and events operation. You will need to be passionate about creating truly memorable experiences for our guests.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: 26 June 2022
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Assistant Night Manager
Contract: Permanent
Hours: 40 hours per week (any four days in seven)
Salary: £22,500 per annum
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are on the hunt for a passionate Assistant Night Manager to support the Night Manager in driving standards across the night teams’ operation. This is a crucial role as you will be responsible for ensuring the operation continues to the highest standard throughout the night-time hours, making sure our guests receive the best hospitality Birmingham has to offer.
Your duties will include:
- Dealing professionally with all guest requests, as well as any issues that arise in any given shift.
- Ensuring all employees are adhering to proper cash handling processes.
- Supporting the Night Manager in monitoring employee absence, adhering to the Hotel’s absence policy.
- Maintaining the ongoing health and safety of guests and staff, ensuring night fire safety and security walks are conducted.
- Working closely with the Hotel’s finance team to identify areas that require attention, such as outstanding payments and chargebacks.
- Ensuring that a thorough night audit process is followed by all members of the nights team.
- Support in the development and motivation of the night team, including delivering on-the-job training.
- Working closely with the Food & Beverage team to support the closing-down elements of Conference, Banqueting and Special Events.
You will be an experienced Assistant Night Manager looking to work within an organisation where you can showcase your talents and implement new ideas that will enhance our guests’ satisfaction.
We will also consider a passionate and enthusiastic Night Supervisor or Night Auditor who can demonstrate experience in driving standards and profitability.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 26 June 2022
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Public Area Cleaner
Contract type: Permanent
Hours: 40 hours per week (any 5 days in 7)
Hourly Rate: £9.70 per hour
We are looking for a dedicated, motivated and enthusiastic Public Area Cleaner to join our successful and professional Housekeeping Team. You will be responsible for maintaining high standards of cleanliness throughout all public areas of the hotel, including corridors, bedrooms and lounge areas.
As a Public Area Cleaner your main duties will be to:
- Provide a high level of cleanliness and service within public areas and back of house areas as necessary, adhering to the specified standards.
- Keep all corridors and public areas tidy and without obstructions.
- Ensure all used linen is placed in the correct areas at the correct times.
- Assist the Housekeeping team with the periodic cleaning and laundering of all aspects of the housekeeping function including blinds, curtains, bed covers, duvets, carpets, furniture.
- Respond professionally and pro-actively to any customer of guest queries.
- Adhere to all COSHH regulations in terms of storage of all chemicals, materials and equipment.
- Follow and maintaining all Health and Safety standards effectively.
As a Public Area Cleaner, you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do. Previous experience is preferred, but not necessary.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 26 June 2022
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F&B Assistants
Contract Type: Permanent and casual
Hours: Full-time and part-time
2 x 40 hours per week
4 x 10 to 32 hours per week
Casual hours
Hourly Rate: £9.70 per hour
Our guests are at the heart of everything we do, and your role as F&B Assistant will be pivotal in providing an exceptional guest experience through the delivery of outstanding food and beverage services in our bar, restaurant and/or conference and banqueting facilities. You will also be responsible for pro-actively and appropriately upselling to maximise sales, as well as supporting with the facilitation, preparation, cleaning and set-up of food and beverage areas, conferences, meetings and functions, to ensure we continue to exceed our guests’ expectations.
The main duties expected in the role include:
- Preparation and provision of food and beverage service to guests, in a courteous, pro-active and professional manner.
- Assisting in the preparation of mise en place for service as required, in accordance with Hotel standards.
- Planning and coordinating activities to successfully execute meetings and conferences and processing all other additional requests such as room set-up, catering needs and audio-visual device requirements.
- Upholding good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
- Actively promoting the F&B outlets and keeping up-to-date with the latest menus and offerings.
- Preparing cocktails and other drinks for guest, ensuring they are to the recommended legal standard and checking identification of customers to make sure they meet age requirements for purchase of alcohol.
- Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
- Ensuring that all food & beverage items are recorded in an appropriate manner in order that guests may be charged correctly, and to operate a cash bar as and when required.
- Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.
You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 26 June 2022
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Chef de Partie x 2
Contract: Permanent – Full time
Hours: 40 hours per week (any 5 days in 7, with weekend availability required on a rota basis)
Hourly Rate: £10.33 per hour
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are looking for two enthusiastic and talented Chef de Parties to join our Kitchen team and support with the preparation and service of all sections in the Kitchen, maintaining high standards of food and guest service.
Your duties will include:
- Preparing and cook a range of food, working in all areas of the kitchen, depending on the daily needs.
- Keeping aware of current food trends with regard to presentation and style and help with new menu ideas and menu design.
- Ensuring the kitchen is always left clean and tidy.
- Ensuring that all prepared food is correctly wrapped, labelled and stored.
- Working closely with Head Chef and other chefs to ensure that service runs smoothly.
- Ensuring that the required prep is done in a timely manner, keeping to budget and avoiding waste wherever possible.
- Ensuring that orders are placed at the correct time, in accordance with agreed stock levels and business needs.
- Carrying out stock takes as required.
You should have previous experience in a similar role, ideally within a hotel or conference and banqueting environment and, ideally, experience of working in a multi-site environment. Above all, you should have a passion for delivering quality food.
We are always on the look out for new talent, so if you want to develop your skills and experience in a supportive and friendly environment, then we would love to hear from you.
Please send your CV and covering email to [email protected].
Closing Date: 26 June 2022
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Head Chef
Contract: Permanent
Hours: 40 hours per week (any five days in seven, including late night and early morning working)
Salary: £44,000 per annum
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We are always looking for people with a passion for hospitality and there will be plenty of scope for the successful Head Chef to lead the Kitchen Team to maximise the team’s performance in order to deliver excellent guest service and support the Hotel in fulfilling its ambitions.
The responsibilities for the role will include:
- Setting out a strategy for the Kitchen team and food service and engage the team in its delivery with explicit links to KPI’s
- Measuring and managing the performance of the team in a multi-site environment
- Ensuring each outlet meets and exceeds Hotel Food GP budget
- Forecasting revenues and costs weekly, and taking corrective action when required
- Updating and writing menus in line with GP targets and guest expectation
- Managing multi-unit delivery of the food service across six sites/buildings with significant conference and banqueting business
- Through the management of the kitchen team, preparing quality food for service
- Monitoring and controlling stock levels
- Controlling wastage and record / report all wastage in accordance with agreed procedures
- Ensuring that the storage, preparation and delivery of food meets hotel and statutory health and safety requirements
- Coaching, developing and upskilling Kitchen team members
- Ensuring the kitchen team have a safe and secure environment to work in.
- Dealing with day-to-day staff queries
You should have substantial relevant senior chef operational experience, ideally within a hotel or conference and banqueting environment, evidence of ongoing development and progression, experience of working volume Conference and Banqueting, an excellent understanding of allergen compliance, strong interpersonal skills and the willingness to put the guest at the heart of everything you do.
Closing Date: 26 June 2022
To apply please send your CV and covering email to [email protected]
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Bar Supervisor
Salary: £21,382 per annum
Contract: Permanent
Hours: 40 hours per week (any five days in seven, including weekend work on a rota basis)
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We have a great opportunity for an experienced Bar Supervisor, or someone looking to take the next step in their hospitality career, to support with Hotel Bar operations and supervise F&B team members, to ensure the highest standards of guest service are upheld.
Your duties will include:
- Supervising and co-ordinating the F&B operation in the Bar, ensuring the high standards, expected by guests and the Hotel, are upheld.
- Greeting and serving our bar and Hotel guests in a prompt, professional and friendly manner.
- Carrying out cashing up, record keeping and shift management duties.
- Having expert knowledge of our food and drinks menus and Hotel facilities.
- Supporting the F&B management with the development of the bar offering.
- Organising, briefing and preparing the F&B team prior to shift.
- Assisting in cleaning duties and maintaining a safe environment
- Training, coaching and motivating the team to follow the Hotel’s high service standards, promoting communication between all teams to ensure an excellent guest experience.
- Assisting the F&B management team with upselling initiatives, thinking of new and creative ideas to motivate the team to sell in a discreet and professional manner.
- Support F&B management with any needs as required and assist with achieving financial targets.
- Assist in keeping operating costs to a minimum by efficient and responsible use of resources.
You should have strong operational experience in bar work, ideally at supervisor level, although we will consider applicants who can demonstrate their ability and drive to move to the next level in their hospitality careers. You must have excellent interpersonal skills, with the ability to communicate and engage effectively at all levels, be able to work on your own initiative, stay calm under pressure and have the ability and willingness to put the guest at the heart of everything you do.
Closing Date: 19 June 2022
Please send your CV and covering letter to [email protected]
Commercial Vacancies
We currently do not have any vacancies listed but you can always send your CV to [email protected]
Finance Vacancies
We currently do not have any vacancies listed but you can always send your CV to [email protected]
Human Resources Vacancies
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Assistant People Advisor
Salary: £24,000 per annum
Contract: Permanent
Hours: 40 hours per week
This is an exciting time to join our Hotel team, as we prepare for Birmingham to host the Commonwealth Games and we embark on our five-year vision to be a world-leading hospitality destination.
We have a great opportunity for an Assistant HR/People Advisor or an ambitious and experienced HR Assistant to join our HR Team.
The responsibilities for the role will include:
- Providing day to day HR support and guidance to staff, supervisors and managers.
- In liaison with the Head of People, pro-actively supporting managers with absence management including managing occupational health referrals and organising and attending absence management meetings.
- In liaison with the Head of People, pro-actively supporting managers with conduct and capability management and supporting with the management of grievances.
- Working with managers on their team onboarding processes, providing advice and best practice guidance.
- Taking ownership of the Hotel-wide onboarding process, including organising and running induction welcome days.
- Undertaking right to work and new starter checks, producing contracts of employment and undertaking reference requests.
- Taking ownership of the probationary review process, including liaising with managers over completion of the review meetings and paperwork.
- Producing HR reports and supporting with the analysis of trends and areas of concern in relation to absence, turnover, diversity, recruitment etc.
You should have least 2 years’ experience as a HR Assistant or Assistant HR/People Advisor and be partly CIPD qualified or working towards it. You should have good employment law knowledge and experience of successfully supporting operational HR and ER matters in a pragmatic, and pro-active manner. Above all, you should be passionate about making a positive difference to the success of the Hotel and the working lives of all our Hotel team members.
As part of a small HR team, you will get to experience the full range of HR activities and be fully supported in growing your HR experience, knowledge and skills.
What we can offer you
Here at the Edgbaston Park Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer discounted access to a world class sporting facility, discounts at over 900 retailers, staff appreciation week, annual awards evenings, employee of the month, complimentary car parking, free meals and much more…
The Hotel reserves the right to close the vacancy early, should a suitable applicant be recruited.
Closing Date: 26 June 2022
Please send your CV and covering letter to [email protected]
We reserve the right to close a vacancy earlier than the specified closing date, if a suitable applicant is found.
Edgbaston Park Hotel and Conference Centre is an equal opportunities employer and applicants will be short-listed and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [email protected] or call the HR Team on 0121 414 8927.