Careers
Why work for us
Opened in 2018, Edgbaston Park Hotel is owned by the University of Birmingham and is part of the Preferred Hotels & Resorts collection. The hotel features a contemporary building housing 185 bedrooms, including the 1900 restaurant, bar and lounge as well as variety of impressive meeting and event facilities, all located on a peaceful leafy spot on campus.
Two historic buildings which were bequeathed to the University are also part of the hotel, and have been tastefully restored: Hornton Grange, a 1928 redbrick former family home; and Garth House, a Grade II-listed Arts and Crafts building built in 1900.
Benefits of working at Edgbaston Park Hotel
Alongside working in a modern, stylish and successful hotel, with friendly staff and an environment which supports personal empowerment and responsibility, we offer:
- A competitive salary
- Pension scheme
- Hotel discounts (staff and family)
- Meals on duty
- Discounted WM travel card
- Uniform
- Incentives and recognition schemes
- Training and career development opportunities
- Employee Assistance Programme (EAP scheme)
Operational Vacancies
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Assistant F&B Manager
Assistant F&B Manager
Contract type: Permanent
Hours: 40 hours per week, any five days in seven
We are looking for an enthusiastic and successful F&B professional to join our incredible F&B team.
Putting our guests at the heart of everything they do, you will be responsible for the delivery of exceptional food & beverage operations at the Hotel, including breakfast, lunch, dinner, conferences and weddings. You will also be jointly responsible for leading the F&B team to showcase excellence in F&B service delivery.
Alongside a previous track record in a senior supervisory or assistant manager role within the hospitality sector, you should be able to demonstrate successful leadership skills, have sound commercial awareness and, above all, have a passion for providing exceptional customer service and enthusing, developing and motivating a team of staff.
Please note that due to the nature of the role, regular weekend and early and late work will be required.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: Ongoing
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Various Housekeeping Roles
We put our guests at the heart of everything we do, and your role in providing clean, well-maintained and comfortable public areas and guest bedrooms, will play a pivotal role in the positive experience our guests have.
We are looking to recruit into a number of housekeeping roles to support the team in maintaining exemplary standards of guest service:
Housekeeping Supervisor – 6 months fixed-term – 30 hours per week
Under the direction of the Rooms Division Manager, you will be responsible for assigning and supervising the activities of the Housekeeping Assistants, Public Area Cleaners and Linen Porters, ensuring that the highest standards of service are delivered.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: Ongoing
Housekeeping Assistant – x 5 – casual
You will be responsible for delivering the highest standards of cleanliness in the servicing of guest bedrooms and apartments within the Hotel, adhering to set timeframes. You will also support in the servicing of public areas and support with laundry duties whenever necessary.
For all roles, you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: Ongoing
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F&B Assistants
Contract Type: Permanent and casual
Hours: 2 x 20 hpw (Bar, Restaurant and Conference & Banqueting) plus casual positions
Our guests are at the heart of everything we do, and your role as F&B Assistant will be pivotal in providing an exceptional guest experience through the delivery of outstanding food and beverage services in our bar, restaurant and/or conference and banqueting facilities. You will also be responsible for pro-actively and appropriately upselling to maximise sales, as well as supporting with the facilitation, preparation, cleaning and set-up of food and beverage areas, conferences, meetings and functions, to ensure we continue to exceed our guests’ expectations.
The main duties expected in the role include:
- Preparation and provision of food and beverage service to guests, in a courteous, pro-active and professional manner.
- Assisting in the preparation of mise en place for service as required, in accordance with Hotel standards.
- Planning and coordinating activities to successfully execute meetings and conferences and processing all other additional requests such as room set-up, catering needs and audio-visual device requirements.
- Upholding good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
- Actively promoting the F&B outlets and keeping up-to-date with the latest menus and offerings.
- Preparing cocktails and other drinks for guest, ensuring they are to the recommended legal standard and checking identification of customers to make sure they meet age requirements for purchase of alcohol.
- Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
- Ensuring that all food & beverage items are recorded in an appropriate manner in order that guests may be charged correctly, and to operate a cash bar as and when required.
- Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.
You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing date: Ongoing
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Night Auditor
Night Auditor x 2
Hours: 40 hours per week
Working Pattern: Any 4 days in 7, on a rota basis (hours will be between 9.00pm and 7.30am).
As a Night Auditor you will be the face of the Hotel while on shift, providing a warm and professional welcome and putting the guest at the heart of everything you do.
Your duties will include:
- Completing the night audit and any financial procedures during the shift
- Checking in and out guest arrivals and departures, utilising the Hotel’s IT system
- Updating the system with any additional charges and producing reports, including relevant financial reports
- Dealing positively, promptly and pragmatically with guest queries and feedback
- Operating the switchboard and taking messages for guests and staff
- Arranging any early morning calls on the system
- Ensuring an effective handover to the early morning shift and from the late evening shift
- Ensuring the welfare and safety of all guests staying at the Hotel while on shift
- Ensuring all fire and health and safety regulations are adhered to.
- Acting as duty manager during the night shift.
With no two shifts being the same, we are looking for someone who enjoys a positive challenge, who is pragmatic and who is able to use their initiative and problem solve.
With a strong background as a Night Auditor within the hospitality sector and with a keenness to work nights in a customer facing role, you should have experience of OTA’s extranet, have strong financial skills and have a genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.
To apply, contact our careers team via email. You’ll need to provide a CV, and a cover letter.
Closing Date: 2 November 2021
Commercial Vacancies
We currently do not have any vacancies listed but you can always send your CV to careers@edgbastonparkhotel.com
Finance Vacancies
We currently do not have any vacancies listed but you can always send your CV to careers@edgbastonparkhotel.com
Human Resources Vacancies
We currently do not have any vacancies listed but you can always send your CV to careers@edgbastonparkhotel.com
We reserve the right to close a vacancy earlier than the specified closing date, if a suitable applicant is found.
Edgbaston Park Hotel and Conference Centre is an equal opportunities employer and applicants will be short-listed and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact careers@edgbastonparkhotel.com or call the HR Team on 0121 414 8927.